refunds & terms of service

SUBSCRIPTIONS:


When you sign up to Subscribe & Save, you agree that Inspired Go (or a third party payment processor) is authorized to charge your credit card for: (1) a minimum weekly fee (based on your order selection when your Inspired Go Subscription was created); and/or (2) Delivery Fee that may be applicable to your order, based on our pricing model ($5.95 for orders under $60).

 

You also agree that we are authorized to charge your credit card until your subscription is cancelled, skipped, or paused. Should you wish to “skip” a week a week of deliveries, pause all future orders from coming, or cancel your subscription, you must make this adjustment through your account on or before:

  • Wednesday: before 1 pm MST if your order is scheduled for delivery on Sunday, or
  • Thursday: before 1 pm MST if your order is scheduled for delivery on Monday.

Failure to make this adjustment before the cut off times will result in you paying for your order and receiving it as scheduled.

 

When you sign up to Subscribe & Save, you acknowledge and agree that you will be charged per week based on the items included in your subscriptions order. We will not add or remove items without notifying you through the email used to originally sign up for your account. Be sure to add our email address to your address book to avoid emails going into your junk folder.

 

RETURN POLICY:

 

If you are unsatisfied with the way a meal or ingredient was delivered to you, please contact our team by emailing us at info@inspiredgo.ca within seven (7) days of receiving your order. A credit of equal value will be provided to your Inspired Go account. We may require photographic documentation of the product you are dissatisfied with and will advise once you reach out and contact us.

 

DELIVERIES:

 

We currently deliver to Calgary, Edmonton, Saskatoon, Vancouver, and Winnipeg. We have outlined delivery date cutoff times here: Inspired Go FAQ Page. Following your delivery, the condition and consumption of the meals are at your own risk, and you are solely responsible for the proper storage, use, and consumption of your selected meals.


Delivery times and dates are estimates and can vary due to unforeseen circumstances such as weather conditions and other factors that may be out of our control. If such event arises we will contact you through email and in most situations will adjust delivery to the following day. We will outline the details of the delay and the adjustment in our email. In the event that you are unable to accept the delivery once we have adjusted the delivery day, we will issue a credit to your account for the amount of your order or will refund you for the amount of your order.

 

Once you have selected a delivery day and paid for your order, you are responsible for the total value of your order if we are unable to complete your delivery at your confirmed address on the specified day. Adjustments to your delivery day can be made during business hours prior to our order cutoffs by emailing us at info@inspiredgo.ca. You are also responsible for ensuring that valid and up to date information is submitted. This includes, but is not limited to: Unit Number, Phone Number, and Buzzer/Access Code for your building.


Your order is considered delivered once our delivery team has placed your order at your residence. Unless otherwise specified in the delivery notes, this includes:

  • At your front doorstep in a home.
  • With the receptionist or at the front door of a business.
  • In the lobby of an apartment building if no apartment number is provided.

We will presume that anyone present in the specified location is authorized to receive delivery on your behalf. If no persons are present, your order will be left unattended in the most fit location at your delivery address. You are responsible for ensuring that we are given the best instructions for making your delivery successfully.

 

REFUNDS

 

In most situations we will return the funds from an item or an order through a credit applied to your account. Credits never expire and can be used for purchasing any product at www.inspiredgo.ca.

 

Refunds will be issued in the event of:

  • An online order cancellation from a first-time customer.
  • An error at the fault of Inspired Go – such as, but not limited to shipment delays out of our control or errors made with ingredients in meals
  • Unsealed items greater than $30 in value
  • Quality issues greater than $30 in value