Order Modifications and Cancellations
To modify or cancel your order, you must do so at least five (5) days before your scheduled delivery date. The specific deadlines for cancellations and refunds are as follows:
1. Sunday Delivery: Cut-Off: Wednesday at 9:59 PM MST
2. Monday Delivery: Cut-Off: Thursday at 9:59 PM MST
3. Tuesday Delivery: Cut-Off: Friday at 9:59 PM MST
If you cancel your order on or before the respective deadline for your delivery day, a refund will be processed. However, if you attempt to cancel after the specified cut-off date and time, you will forfeit your funds, and your order will be delivered as originally scheduled.
Replacement Items
Inspired Go reserves the right to make replacements or substitutions in your order under certain conditions.
Here are the details regarding replacement items:
- Product Changes: We reserve the right to adjust the quantity of items in your order and to discontinue specific meals or products without prior notice.
- Substitutions: If a substitution is necessary due to ingredient availability, product changes, or other reasons, Inspired Go will make reasonable efforts to notify you before your order is delivered. If you encounter any issues with a substitution, you can contact us at info@inspiredgo.ca or via live chat assistance.
Refund Policy
At Inspired Go, we take pride in providing you with the freshest ingredients possible. If you find any aspect of your meal or ingredient delivery unsatisfactory, we are committed to making it right. Here’s how our refund policy works:
- Contact Us Within 7 Days: If you are dissatisfied with a meal or ingredient, please reach out to our team within seven (7) days of receiving your order by emailing us at info@inspiredgo.ca or contacting us via live chat. In some cases, we may request photographic documentation of the item to better understand and resolve the issue.
- Credit for Unsatisfactory Items: We will promptly provide you with a credit of equal value to your Inspired Go account for any items that did not meet your expectations. These credits have no expiration date and can be used for purchasing any product on our website, www.inspiredgo.ca.
- Refunds in Specific Situations: Refunds will be issued in the following situations:
- An online order cancellation by a first-time customer prior to cut-off.
- Errors that are the fault of Inspired Go, including but not limited to shipment delays beyond our control.
- Defective items with a value greater than $40.
Your refund will be processed within 3-7 business days and credited back to your original form of payment.
Subscriptions
By subscribing to our Subscribe & Save service, you agree to the following terms:
1. Weekly or Biweekly Charges: Inspired Go, or a third-party payment processor, is authorized to charge your credit card for the following:
- A minimum weekly or biweekly fee, determined by your initial order selection when creating your Inspired Go Subscription.
- A delivery fee, if applicable, based on our pricing model ($6.95 for orders under $61).
2. Continued Authorization: You authorize us to charge your credit card for these amounts until you decide to cancel, skip, or pause your subscription.
Adjustment Deadlines: To skip, pause, or cancel your subscription, you must make these adjustments through your account or via live chat assistance before your order’s cut-off:
- Sunday deliveries: Wednesday before 12:59 PM MST.
- Monday deliveries: Thursday before 12:59 PM MST.
- Tuesday deliveries: Friday before 12:59 PM MST.
Failure to make adjustments before the specified cut-off times will result in your payment being processed, and your order will be delivered as scheduled.
Notification of Changes: When you sign up for Subscribe & Save, you acknowledge and agree that you will be charged on a weekly or biweekly basis based on the items in your subscription order. We will not add or remove items without notifying you via the email address associated with your account. To ensure you receive these important notifications, please add our email address to your address book to prevent emails from being filtered into your junk or promotional folder.
Our Rights to These Terms and Conditions
At Inspired Go, we reserve the right to modify, add, alter, or remove these terms and conditions periodically. These changes are made to accommodate shifts in market conditions, advancements in technology, and adjustments in legal and regulatory requirements.
When you make a purchase from Inspired Go, you are bound by the policies and terms and conditions in effect at the time of your purchase. However, please note that any changes mandated by law or government authority will supersede previously established terms.
We are committed to ensuring that our terms and conditions remain aligned with the evolving landscape of our industry, technology, and legal obligations while providing you with transparent and reliable service.
