At Inspired Go, we prioritize delivering a seamless and convenient experience for our valued customers. To ensure your satisfaction and provide clarity regarding our delivery process, we invite you to take a moment to review our delivery policy. Understanding these guidelines will help facilitate a smooth and satisfying experience with us.
Delivery Locations
We currently deliver to the following cities and their surrounding areas: Calgary, Edmonton, Regina, Saskatoon, Toronto, Hamilton, Pickering, Kelowna, Vancouver, and Winnipeg. For a full list of cities we service, please refer to our delivery areas. We understand that our customers are located in various regions, and we strive to expand our delivery reach to accommodate more locations in the future.
Delivery Date Cut-Off Times
To ensure timely delivery, please review the delivery date cut-off times outlined on our Inspired Go FAQ Page. Refer to the chart on this page to determine the cut-off time for your preferred delivery date.
Condition and Consumption of Meals
Once your meals are delivered, the condition and consumption of the meals are at your own risk. We take the utmost care in preparing and packaging our meals to maintain their quality and freshness. However, after delivery, you are solely responsible for their proper storage, use, and consumption. Please follow the recommended storage instructions provided with your order to ensure the meals remain fresh and safe for consumption.
Delivery Times and Dates
We understand that prompt delivery is crucial, and we strive to deliver your meals on the specified date and time. However, please be aware that delivery times and dates are estimates and may vary due to unforeseen circumstances beyond our control. Factors such as weather conditions, traffic, and other logistical challenges may impact the delivery schedule. In such cases, we will promptly notify you via email and make necessary adjustments to the delivery. We appreciate your understanding and flexibility in these situations.
Order Adjustments and Refunds
If we are unable to complete the delivery at the confirmed address and date, you will still be responsible for the total value of your order. To avoid any inconvenience, we recommend reviewing and confirming your delivery details at the time of placing your order. If you need to adjust your delivery day, you can do so during our business hours before the order cut-off time. Email us at info@inspiredgo.ca or contact us through our live chat support for assistance. Please ensure that you provide accurate and up-to-date information, including your unit number, phone number, and buzzer/access code for your building.
In case of any issues or delays in delivery, we are committed to resolving the matter. If you are unable to accept the delivery on the adjusted delivery day, we will issue a credit to your account for the amount of your order.
Delivery Notification, SMS Notifications, and Live Tracker
The day prior to delivery, you will receive an email outlining your order's estimated 5-hour delivery window, along with a live tracking link. To keep you well-informed about your delivery, we encourage you to opt-in for our text message notifications or follow the tracker provided by email. By opting in, you will receive real-time updates and a live tracker, allowing you to monitor the progress of your delivery. This feature provides transparency and ensures that you are well-informed about the status of your order.
Office Deliveries
For deliveries to office locations, we make every effort to accommodate your needs. We understand that office hours may vary, and we strive to deliver even on statutory holidays unless specified otherwise through email. It is essential that you are available at the time of delivery. If the office is closed when a delivery attempt is made, our delivery team will place your order in an area deemed secure. We cannot be held responsible for any issues that may arise after delivery. If we are unable to contact you, or if there is no secure area to place your order, it will be marked as failed and donated. Please ensure that you provide accurate contact information and make necessary arrangements to receive your order promptly, as a delivery reattempt will not be made.
Home Deliveries
For deliveries to residential addresses, our delivery team will consider your order delivered once it has been placed at your residence. Unless otherwise specified in the delivery notes, this includes scenarios such as:
- At the front doorstep of a home
- With the receptionist or at the front door of a business
- In the lobby or at the front door of an apartment building if no apartment number or building access is provided
To ensure a smooth delivery experience, we presume that anyone present at the specified location is authorized to receive the delivery on your behalf. If no one is present at the time of delivery, our delivery team will leave your order in the most suitable location at your delivery address. Please provide us with clear instructions and any specific preferences regarding the delivery. Your satisfaction is our priority, and we want to ensure that your delivery is successful and meets your expectations.
We appreciate your cooperation and understanding of our delivery policy. If you have any further questions or require assistance, please do not hesitate to reach out to us at info@inspiredgo.ca or through live chat assistance.
