We currently deliver to Calgary, Edmonton, Regina, Saskatoon, Kelowna, Vancouver, and Winnipeg. We have outlined delivery date cut-off times here: Inspired Go FAQ Page. Following your delivery, the condition and consumption of the meals are at your own risk, and you are solely responsible for the proper storage, use, and consumption of your selected meals.
Delivery times and dates are estimates and can vary due to unforeseen circumstances, such as weather conditions, and other factors that may be out of our control. If such event arises we will contact you through email and in most situations will adjust delivery to the following day. We will outline the details of the delay and the adjustment in our email. In the event that you are unable to accept the delivery once we have adjusted the delivery day, we will issue a credit to your account for the amount of your order or will refund you for the amount of your order. We encourage you to opt in to our text message notifications where you will receive a live tracker.
Once you have selected a delivery day and paid for your order, you are responsible for the total value of your order if we are unable to complete your delivery at your confirmed address on the specified day. Adjustments to your delivery day can be made during business hours prior to our order cut-offs by emailing us at firstname.lastname@example.org. You are also responsible for ensuring that valid and up to date information is submitted. This includes, but is not limited to: Unit Number, Phone Number, and Buzzer/Access Code for your building.
We deliver on statutory holidays unless specified otherwise through email. If the office is closed when a delivery attempt is made, we will contact you via phone for a secure place to leave your order. It is your responsibility to be available. If we cannot get in contact with you, your order will be marked as failed and your order will be donated. A redelivery will not be attempted the next business day.
Your order is considered delivered once our delivery team has placed your order at your residence. Unless otherwise specified in the delivery notes, this includes:
- At your front doorstep in a home.
- With the receptionist or at the front door of a business.
- In the lobby or front door, of an apartment building if no apartment number is provided.
We will presume that anyone present in the specified location is authorized to receive delivery on your behalf. If no persons are present, your order will be left unattended in the most fit location at your delivery address. You are responsible for ensuring that we are given the best instructions for making your delivery successfully.