Before you reach out, visit our FAQ page to find answers to commonly asked questions!
Our customer service team is available Monday to Friday 8 am to 9:30 pm, Saturday 12 to 4 pm, and Sunday 10 am to 6:30 pm. We will respond to your question as soon as possible! Please check your junk folder and add our email to your address book to ensure we can be in contact with you.

missing item

If you are missing an item from your order you can report it here. We are sorry we made an error! Thanks for helping us track these as we continue to improve!

delivery error

If you have received a text message letting you know your order has arrived but you have not received anything, let us know here! We will contact your delivery driver as soon as possible and let you know your order status!

quality issue

If you received a meal that has a quality issue, we want to hear about it! We review all of the feedback weekly and work to make improvements and investigate issues. If you require a refund, we will process those based on your input in this form.

Delivery Schedule & Delivery Times

You can use the chart here to determine when you need to place your order to receive a delivery on your preferred day of the week. You can schedule deliveries at checkout for your preferred day, so feel free to place your order anytime in advance!

We deliver between 11 am and 10 pm in most cities. In Calgary, weekday deliveries occur between 2 pm and 11 pm. One day before your delivery is scheduled to arrive you will receive an email with an estimated delivery window and any updates about your order. If you signed up for text message notifications by selecting “2” to our prompt, you will also receive text message updates on the day of your delivery.

Delivery times and dates are estimates and can vary due to unforeseen circumstances such as weather conditions and other factors that may be out of our control. If these events arise, we will contact you through email with an updated plan for your delivery.

Delivery Locations

We are currently in Calgary, Edmonton, Winnipeg, the Greater Vancouver Area, Kelowna, Saskatoon, and Regina! This includes smaller cities surrounding Vancouver, Edmonton, Saskatoon, Kelowna, and Calgary. You can find a full list of our delivery areas here.

We are excited to expand! If you want Inspired Go where you are, please request your location! You can request your city here.

Delivery Address Change

Any changes made to your order, delivery day, or delivery location must be processed prior to the order cut-off date. You can find our delivery schedule and order cut-offs here. We are unable to make any changes to your order after these cut-off dates have passed. We put the responsibility on you to ensure that you enter valid and up-to-date information when placing your order. This includes (but is not limited to): Address, Unit Number, Buzzer/Access Code, and Phone Number. Email us to process any changes to your order before the cut-off dates: info@inspiredgo.ca

Order Pick-Up

We currently do not have a pick-up location. We are working to expand delivery distribution so that we can deliver to your home instead! You can submit a request for your location here and we will inform you when we have launched your location. You can also join our email list and stay tuned to our social media channels to hear more!

Ingredient Allergies & Removing Ingredients

If you have feedback on a specific meal you can submit feedback here. We are continually viewing this feedback and making changes to our meals to better serve you! At this time, we are unable to remove specific ingredients from the meals and are unable to add or substitute ingredients. Instead, we package our meals in patent packaging that keeps most ingredients separated. This allows you to remove ingredients you do not care for.

At Inspired Go we have processes and procedures in place to attempt to avoid cross-contamination between ingredients. The risk of contamination is always possible and we encourage you to be diligent in understanding the severity of your allergy before placing an order and enjoying any Inspired Go meal. Allergens that we recognize within our menu are wheat, milk, egg, sulphites, nuts, sesame, soy, mustard, and fish. We outline the location of each allergen on our menu to help you stay informed and make a buying decision. Visit our menu and click on any meal to view more information about nutrition information and allergens.

Nutrition Information

Nutrition facts and complete breakdowns of the salad and the dressing can be found on our menu. Click on any image of a meal to find more information! You can view nutritional information for all meals here.

Packaging Information

At Inspired Go we believe in doing good for our bodies and the world. Sustainability is an ongoing conversation, and this means continuous change and adaptation. Our #1 grade PETE containers are 100% recyclable, made using less energy, and are made with recycled material because they can be recycled an endless amount of times. Wash your containers and recycle them!

After some serious research and investment into compostable packaging, we are avoiding the serious negative effects that these products are having on our recycling stream. Instead, we are making large investments into packaging research for the produce industry as a whole so that we are able to sustainably and ethically recycle and compost in facilities that are available to the Canadian market. We are excited to update you as strides are made in our research! You can stay up to date by visiting the page here.

Text Message Notifications

When we schedule your order, you will receive a text message to opt-in to receive updates about your order. We encourage you to reply "2" in order to receive updates for all future deliveries. This will ensure you do not miss any updates if your opt-in expires before you receive your order. Due to Canadian communication laws, when option 1 is selected the shortcode (text message) expires after 72 hours and often this will result in you not receiving any delivery text notifications for your delivery.

On the day of your scheduled delivery, you will receive a tracking link prior to your order being delivered. This tracking link is subject to change if delays occur so feel free to check in throughout the day. Minutes before your order arrives you will receive a second notification letting you know the driver is arriving.

Best Before Dates

You can find a fridge life for all of our meals on our menu and listed on our labels. The number of days listed applies from the time you receive your order. You will see a sticker on our meals which is a lot number. These numbers help us with tracking and quality control of our meals. If you are reporting an issue with your meal, you can provide us with these lot numbers. The only items that you will find the best before date sticker on will be the items that contain meat and/or egg protein. Our meals are able to last because of our patent packaging, which separates ingredients and keeps items fresher for longer!

Subscription Information

Our subscription service just got a big update! After a lot of feedback from our community and a lot of time making the service bigger and better, we are excited to spread the news! Through our Subscription Service you are able to save 5% on every order, you can select the frequency that you want your orders to arrive, and you can adjust the items you receive each time. Learn more here!

Our service makes it easy to pause your orders from arriving, skip your delivery for the upcoming week, or cancel your subscription altogether. Simply log in and make any necessary changes! You will receive an email once your subscription settings have been changed. To sign up, visit our menu, select your meals, and hit "Subscribe + Save" at checkout to sign up.

Referral Program

Tell your friends how much you love Inspired Go by sharing your unique discount link. When a friend places an order using your link they will receive $5 off their first order and you will also be sent an email with a $5 discount code. Visit this link to refer your friends!

Minimum Order & Delivery Fee

We are so happy to be delivering to your doorstep. With this service, we require a minimum of 4 meals (or $40) to be purchased with each order. We do not currently have a pick-up location or option. If your order is over $65, you qualify for free delivery! Orders that are under $65 will be charged a $6.95 fee. We have lots of different options and add-ons on our menu to help you reach the minimum order and help you qualify for free delivery. We look forward to delivering to you!

Haven’t found the information you are looking for?
Our friendly customer service team is ready to help you! Send us an email and we will get back to you as soon as we can. This is our primary means of support so you can expect a detailed and thorough response.
You can also reach out to us by phone. Leave us a message and we will get back to you as soon as we can! If you have already sent us an email be assured that we will get back to you as soon as we can!
Want to collaborate with us? We can't wait to hear more!