refund policy

SUBSCRIPTIONS:

When you sign up to Subscribe & Save, you agree that Inspired Go (or a third party payment processor) is authorized to charge your credit card for: (1) a minimum weekly fee (based on your order selection when your Inspired Go Subscription was created); and/or (2) Delivery Fee that may be applicable to your order, based on our pricing model ($6.95 for orders under $61).

You also agree that we are authorized to charge your credit card until your subscription is cancelled, skipped, or paused. Should you wish to “skip” a week of deliveries, pause all future orders from coming, or cancel your subscription, you must make this adjustment through your account on or before:

  • Wednesday: before 1 pm MST if your order is scheduled for delivery on Sunday, or
  • Thursday: before 1 pm MST if your order is scheduled for delivery on Monday.

Failure to make this adjustment before the cut off times will result in you paying for your order and receiving it as scheduled.

When you sign up to Subscribe & Save, you acknowledge and agree that you will be charged per week based on the items included in your subscriptions order. We will not add or remove items without notifying you through the email used to originally sign up for your account. Be sure to add our email address to your address book to avoid emails going into your junk folder.

REPLACEMENT ITEMS:

Given the nature of our ingredients, product and marketing conditions, Inspired Go reserves the right to the quantity of your order, to discontinue the use of any meal, all without notice. If a substitution is required, we will make reasonable efforts to notify you prior to your orders delivery. If you have any issues with a substitution that was made, please contact us at info@inspiredgo.ca

 

ORDER CANCELLATIONS:

Orders must be modified and cancelled five (5) days prior to your orders delivery date. A refund will be processed if the order is cancelled on or before:

  • Sunday Delivery: Wednesday 8:59 pm MST
  • Monday Delivery: Thursday 8:59 pm MST
  • Tuesday Delivery: Friday 8:59 pm MST

 

If you are on a subscription, your order will be processed before its cut off.
Cancellation after the stated cut off dates and times will result in a forfeit of funds and your order being delivered as scheduled.

 

RETURN POLICY:

If you are unsatisfied with the way a meal or ingredient was delivered to you, please contact our team by emailing us at info@inspiredgo.ca within seven (7) days of receiving your order. A credit of equal value will be provided to your Inspired Go account. We may require photographic documentation of the product you are dissatisfied with and will advise once you reach out and contact us. In most situations we will return the funds from an item or an order through a credit applied to your account. Credits never expire and can be used for purchasing any product at www.inspiredgo.ca.  

Refunds will be issued in the event of:

  • An online order cancellation from a first-time customer.
  • An error at the fault of Inspired Go – such as, but not limited to shipment delays out of our control or errors made with ingredients in meals
  • Defective item(s) greater than $30

Your refund will be processed on your original form of payment within 5-10 business days.

 

OUR RIGHTS TO THESE TERMS AND CONDITIONS:

Inspired Go has the right to amend, add to, change or remove these terms and conditions from time to time to reflect changes in our market conditions which may affect our business, changes in software technology and changes in law and regulatory requirements. You will be subject to the policies and terms and conditions in effect at the time of purchase from Inspired Go, unless any change to those policies and terms conditions is required to be made by law and/or government authority.