delivery policy

At Inspired Go, we prioritize delivering a seamless and convenient experience for our valued customers. To ensure your satisfaction and to provide clarity regarding our delivery process, we invite you to take a moment to review our delivery policy. Your understanding of these guidelines will help facilitate a smooth and satisfying experience with us.

 

Delivery Locations:

We currently deliver to the following cities: Calgary, Edmonton, Regina, Saskatoon, Toronto, Kelowna, Vancouver, and Winnipeg. We understand that our customers are located in various areas, and we strive to expand our delivery reach to accommodate more locations in the future.

 

Delivery Date Cut-Off Times:

To ensure timely delivery, we have outlined delivery date cut-off times on our [Inspired Go FAQ Page](https://www.inspiredgo.ca/faq). Please refer to the chart on this page, to determine your cut-off time for your preferred delivery date.

 

Condition and Consumption of Meals:

Following the delivery of your meals, it is important to note that the condition and consumption of the meals are at your own risk. We take utmost care in preparing and packaging our meals to maintain their quality and freshness. However, once the meals are delivered, you are solely responsible for their proper storage, use, and consumption. Please follow the recommended storage instructions provided with your order to ensure that the meals remain fresh and safe for consumption.

 

Delivery Adjustments:

If we are unable to complete the delivery on the confirmed address and date, you are responsible for the total value of your order. To avoid any inconvenience, we recommend reviewing and confirming your delivery details at the time of placing your order. If you need to make any adjustments to your delivery day, you can do so during our business hours prior to the order cut-off time. Simply email us at info@inspiredgo.ca or contact us through our live chat support for assistance. Please ensure that you provide us with accurate and up-to-date information, including your unit number, phone number, and buzzer/access code for your building.

In case of any issues or delays in delivery, we are committed to resolving the matter. If you are unable to accept the delivery on the adjusted delivery day, we will issue a credit to your account for the amount of your order.

 

Delivery Notification Email, Text Message Notifications, and Live Tracker:

The day prior to delivery, you will receive an emailing outlining your order's estimated delivery window. To keep you well-informed and updated about your delivery, we encourage you to opt-in for our text message notifications. By opting in, you will receive real-time updates and a live tracker that allows you to track the progress of your delivery. This feature provides transparency and ensures that you are well-informed about the status of your order.

We understand that prompt delivery is crucial, and we strive to deliver your meals on the specified date and time. However, please be aware that delivery times and dates are estimates and may vary due to unforeseen circumstances beyond our control. Factors such as weather conditions, traffic, and other logistical challenges may impact the delivery schedule. In the event of any such circumstances, we will promptly notify you through email and make necessary adjustments to the delivery. We appreciate your understanding and flexibility in such situations.

 

Office Deliveries:

For deliveries to office locations, we make every effort to accommodate your needs. We understand that office hours may vary, and we strive to deliver even on statutory holidays unless specified otherwise through email. It is essential that you are available at the time of delivery. If the office is closed when a delivery attempt is made, our delivery team will place your order in an area deemed secure. We cannot be held responsible for any issues that may arise after the delivery is made. If we are unable to get in contact with you, or there is no secure area to place your order, it will be marked as failed and donated. Please ensure that you provide accurate contact information and make necessary arrangements to receive your order promptly, as a delivery reattempt will not be made.

 

Home Deliveries:

For deliveries to residential addresses, our delivery team will consider your order delivered once it has been placed at your residence. Unless otherwise specified in the delivery notes, this includes some of the following scenarios:

  • At your front doorstep in a home.
  • With the receptionist or at the front door of a business.
  • In the lobby or front door of an apartment building if no apartment number is provided.

To ensure a smooth delivery experience, we presume that anyone present at the specified location is authorized to receive the delivery on your behalf. If no persons are present at the time of delivery, our delivery team will leave your order unattended in the most suitable location at your delivery address. However, please provide us with clear instructions and any specific preferences you may have regarding the delivery. Your satisfaction is our priority, and we want to ensure that your delivery is successful and meets your expectations.

 

We appreciate your cooperation and understanding of our delivery policy. If you have any further questions or require assistance, please do not hesitate to reach out to us at info@inspiredgo.ca or through live chat assistance.